Refund Policy

Last Updated: July 2, 2026

✦ Simple Promise: We want you to be completely satisfied with your Call Tooth Fairy Tonight experience. If you're not happy, we'll make it right within 24 hours of purchase.

24-Hour Refund Window

We offer a full refund if you request it within 24 hours of purchase, subject to the conditions below.

Eligibility Requirements

To be eligible for a refund, you must meet ALL of the following conditions:

  1. Timeframe: Refund request must be made within 24 hours of your purchase
  2. Unused Link: Your call link must NOT have been used or accessed
  3. Valid Reason: Provide a brief reason for your refund request
✦ Important: Once you use your call link and start a video call with the Tooth Fairy, the service is considered delivered and refunds are no longer available. Please ensure everything is working properly before using your link!

How to Request a Refund

Requesting a refund is simple and straightforward:

  1. Email us: Send an email to [email protected]
  2. Subject line: "Refund Request - [Your Order ID]"
  3. Include:
    • Your order/transaction ID (from confirmation email)
    • Email address used for purchase
    • Brief reason for refund request
    • Confirmation that call link has NOT been used
  4. We'll respond: Within 12-24 hours during business days

Processing Timeline

Refund approval: We aim to process approved refund requests within 1-2 business days.

Payment return: Once approved, your refund will be processed through our payment provider (Paddle). Depending on your bank or payment method, it may take 5-10 business days for the funds to appear in your account.

Non-Refundable Situations

Refunds are NOT available in the following cases:

  • More than 24 hours have passed since purchase
  • The call link has been accessed or used
  • Technical issues on your end (incompatible device, poor internet connection, etc.) that prevent the call from working (We'll work with you to resolve these issues instead!)
  • Dissatisfaction after completing the call
✦ Technical Issues? If you're experiencing technical problems, please contact us BEFORE using your link. We're happy to help troubleshoot and ensure everything works perfectly! Check our Parent's Guide for troubleshooting tips.

Our Commitment

At Call Tooth Fairy Tonight, we're committed to:

  • Transparency: Clear, honest refund policies with no hidden terms
  • Fairness: Treating every refund request with care and consideration
  • Support: Helping resolve technical issues before resorting to refunds
  • Communication: Responding to all refund requests promptly

Questions About Refunds?

If you have questions about our refund policy or need clarification, please don't hesitate to reach out. We're here to help!

Contact Us

Email: [email protected]

We typically respond within 12-24 hours during business days.

Related Policies

For more information about our service, please review:

Note: This refund policy is part of our Terms & Conditions. By purchasing our service, you agree to these refund terms.